The Management believes that to achieve solid and sustainable development, it is critical to systematically pursue the highest standards of excellence and Quality in the products and services offered. This is the only way to create the maximum perceived value and, therefore, the highest possible Customer Satisfaction. This belief is also supported by the To-Increase Management Team, which committed to establishing a Quality & Compliance department for the Group.
A strong Quality commitment can ultimately lead to enhanced Customer loyalty, a positive brand reputation, and continued success in the marketplace.
The AXPGR products and services consist of identifying and developing high-Quality world standard software (GAMP 5 Category 4) that can add value to third-party companies’ software products, realizing specific vertical features. The primary targets are the business units that operate in the process industries focused on the Pharmaceutical, Chemical, and Life-Science sectors. The channel used to reach these businesses will consist of a global network of expert Resellers and Partners active in those sectors and, where applicable, the Group sales directly to the end Customers (e.g., Enterprises).
To achieve the above objectives and ensure the continuous improvement of the highest standards, the Group believes that the continuous development of a culture of Quality is essential to reflect the Group’s values and provide the basis of a superior Quality Management System. As part of the continuous improvement of this system, it was also decided to submit it for ISO 9001:2015 certification to make it even more complete with the compliance to GMP for Customers of the Pharmaceutical, Chemical, and Life Sciences sectors with the adoption of the Microsoft Methodologies.
The Group has encountered and solved many of the opportunities and issues that surfaced over the last years of activity and has led to the implementing of a complete and advanced Quality Management System with enhanced operational tools and required systematic dedicated training.
Due to the new ISO 9001:2015, the organization has:
Our strategic objective is to provide Customers with products, management services, and information technology at the highest level and maximize the perceived value, thus achieving the highest Customer Satisfaction possible. These objectives are reflected at the operational level in a series of activities ranging from recruitment techniques to selecting products and services and the staff operating procedures in all Departments in compliance with the contractual requirements.
The Management systematically promotes all necessary actions to ensure that all activities and processes are developed efficiently, cost-effectively, and with the highest Quality Standards. The primary tool consists of activating a Business Management System marked by the following fundamental principles and relevant procedures:
The Quality Management System is described in the Quality Manual. The Quality Manual lists the procedures and instructions that define how activities must be carried out as established by the Management to provide products and/or services in line with the Customers’ requirements for performance and compliance with the legislation and the regulations. The entire system is submitted to internal and external testing by a Certified Body at least once a year. The Internal Audit results are discussed in the Management Review, which also monitors the objectives outlined in the Improvement Plan and the assessment of the continuing suitability of this policy. The results of the external audits are reported in the Audit Report issued by the Certified Body.
Customer Satisfaction means giving technically superior products and services with a perceived Quality at the highest standards in the industry.
The AXPGR basic principles are:
The Quality Policy is updated periodically to maintain the Group at the highest Quality standards versus the market, technology and regulations changes.