We believe that to achieve a strong and sustainable development, it is critical to pursue systematically the highest standards of excellence and quality in the products and services offered. This is the only way to create the maximum perceived value and, therefore, the highest possible customer satisfaction.
The products and services consist of the identification and development of high-quality world standard software (GAMP 5 Category 4) able to add value to software products of third-party companies realizing specific vertical features. The primary targets are the business units that operate in the process industries with a focus on the pharmaceutical, chemical, and life science sectors. The channel used to reach these businesses will consist of a global network of expert resellers and partners active in those sectors and, where applicable, direct company sales to the end customers for products and services of AX for Pharma Group (e.g. Enterprises).
To achieve the above objectives and to ensure the continuous improvement of the highest standards the company believes that the continuous development of a culture of quality is essential to reflect the company’s values and to provide the basis of a superior quality management system. As part of the continuous improvement of this system, it was also decided to submit it for ISO 9001:2015 certification to make it even more complete with the compliance to GMP for customers of the pharmaceutical, chemical, and life science sectors, and with the adoption of the Microsoft methodologies.
The company has encountered and solved many of the opportunities and issues that surfaced over the last years of activity and has led towards the implementation of a complete and advanced quality management system with enhanced operational tools and required systematic dedicated training.
Due to the new ISO 9001:2015, the organization has:
Our strategic objective is to provide customers with products, management services, and information technology at the highest level and to maximize the perceived value thus achieving the highest customer satisfaction possible. These objectives are reflected at the operational level, in a series of activities ranging from the recruitment techniques to the procedures of selecting products and services, and to the operating procedures of the staff in all departments in compliance with the contractual requirements.
We are systematically promoting all necessary actions to ensure that all activities and processes are developed with the highest quality standards cost-effectively and efficiently. The main tool consists of activating a business management system marked by the following fundamental principles and the relevant procedures:
Our quality management system is described in the quality manual. The quality manual lists the procedures and the instructions that define how activities must be carried out as established by the company management to provide products and/or services in line with the requirements of the customers for performance and compliance with the legislation and the regulations. The entire system is submitted to testing both internally and externally by a certified body at least once a year. The results of the internal audit are discussed in the management review which also monitors the objectives outlined in the improvement plan as well as the assessment of the continuing suitability of this policy; the results of the external audits are reported in an audit report issued by the certified body.
Customer satisfaction means giving technically superior products and services with a perceived quality at the highest standards in the industry.
The quality policy is updated periodically to maintain the company at the highest quality standards versus the market, the technology and regulations changes.